Ordering your custom pet portrait piece is simple. Here's how it works:
1. Choose Your Product & Place Your Order
Pick your item — sweatshirt, pillow cover, tote bag — and select your size and color. Add any extras like sleeve text or gift cards, then check out.
2. Upload Your Pet's Photo
During checkout, you'll upload a clear photo of your pet. The better the photo, the better the portrait. Need help picking the right one? Check out our Photo Guide.
Quick tips: Face forward, well lit, no accessories or costumes. Avoid blurry, filtered, or cropped photos. When in doubt, send us a few options and we'll help you pick!
3. We Digitize Your Portrait
Our artist hand-digitizes your pet's photo into a custom stitch design — this isn't an auto-trace or a filter. It takes several hours of skilled work to capture every whisker, marking, and expression. We then hand-select thread colors from a palette of 100+ premium Madeira European threads.
4. Embroidery & Quality Check
Your portrait is machine embroidered with 30,000+ stitches. Every piece goes through a quality check before it ships.
5. Your Piece Ships
Processing takes 7–14 business days. Once it ships, delivery is typically 3–5 business days within the U.S.
Free shipping on orders $150+!
Questions? Reach out anytime at info@barkndwell.com — we typically respond within 24 hours.
